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Anyone seeking to establish or maintain major infrastructure knows that social licence is difficult to earn and easily revoked. I approach this from the perspective of decarbonisation and the renewable energy transition, but it just as easily applies to highway construction, three waters infrastructure, or airport operation.

What is Social Licence?

There鈥檚 no single accepted definition of social licence, but the Sustainable Business Council (SBC) in Aotearoa聽New Zealand has framed it as being: 鈥淎n unwritten contract between companies and society for companies to acquire acceptance or approval of their business operations鈥�.

SBC noted that this 鈥榰nwritten contract鈥� requires confidence, trust, accountability, flexibility and transparency between the parties, and local communities are the 鈥榢ey arbiter鈥�.

Why is this important? Because we find ourselves in a period of nation building 鈥� or rebuilding 鈥� with a desire to get things done fast, done well, and to benefit as many people as possible. Governments, industries, and communities should all be allies in achieving those desired outcomes. But the risk is that those parties will often be at odds. Building and maintaining social licence is a way of reducing and managing that risk.

Earlier this year, the proposed Fast Track legislation[2] touched a nerve in the broader public, leading to 27,000 submissions and a lengthy select committee process[3]. And in early October 2024, the government announced a list of the first projects that will be considered under the legislation once it is enacted. Of those 149 projects, 22 are for renewable energy developments. The proposed regime鈥檚 pro-development purpose would provide clear advantages to the energy sector, as with likely changes in 2025 to the RMA and National Direction. Supporting development can help deliver a successful energy transition, but despite the value in terms of national benefit, the legislative changes may be a double edge sword with regards to risk around social licence.

Whether you agree or disagree with that statement, in my opinion doesn't matter. The point is that the concept of social licence is a live issue, and it won鈥檛 be going away any time soon. So, what鈥檚 the context for such oppositional and confrontational attitudes to have developed, and just as importantly, what does it mean for the success of the energy transition?

Social licence requires confidence and trust between the parties involved. And just like a relationship between individuals, trust between a company (or a government) and a community can take years to build, seconds to break, and forever to repair.

The Issue of Trust

Research in Aotearoa New Zealand shows that trust in both businesses and government declined over the period 2022 鈥� 2023, and the government of the day had almost entered into the 鈥榙istrust鈥� zone. International research聽suggests that trust in renewable energy businesses is in 鈥榥eutral鈥� territory. However, at a human level, company CEOs rated poorly (as do government leaders and journalists). People have far greater trust in their peers and in scientists, more than in company technical experts. As demonstrated during the Covid pandemic, scientists who were also good communicators became highly trusted by the community at large 鈥� if not the committed anti-vaxxers. Siouxsie Wiles, Ashley Bloomfield, and Michael Baker come to mind.

In Australia, research undertaken by CSIRO looked at public attitudes towards wind, solar, battery, and transmission infrastructure development. It found that wind energy has broad public acceptance at a national level (65%), although 18% of people said they would outright reject a wind farm proposal. However, that 65% acceptance figure drops to 44% in rural communities, and 33% of those in rural communities would outright reject a wind farm proposal 鈥� almost double the national rejection rate.

Trust is also influenced by the nature of information consumption and exchange. Research has found that 46% of 18 to 24 year olds use social media as their primary news source. Even Tik Tok has grown as a news source. The evolution of information consumption, and patterns of trust, have real implications for building social licence around energy or infrastructure projects. There is plenty of information about the energy transition, but it can be complex, hard to digest and inaccessible.

Building Social Licence

Seeking to build social licence isn't about achieving community consensus. It isn鈥檛 a singular process because communities are not homogenous, and development projects are dynamic.

Engagement can be seen as a process of change management[9]. Resistance to change remains a key barrier to establishing grid scale renewable energy projects, and to enabling good relationships with community stakeholders. Mauer鈥檚 three level Resistance to Change model doesn鈥檛 describe a linear process, but it does demonstrate an increasing resistance to change.

At Level 1 (鈥淚 Don鈥檛 Get It鈥�), objections to change can be due to lack of information, or disagreement with data. Level 2 (鈥淚 Don鈥檛 Like It鈥�), represents emotional resistance based on fear of loss. It鈥檚 typically deep-seated, not always based on rational thinking, and can hinder communication and decision making. 鈥淣IMBYism鈥� is the term often used to describe this emotional resistance. Level 3 (鈥淚 Don鈥檛 Like You鈥�) represents resistance toward an organisation or process, often due to mistrust or past negative experiences.

The strength of social licence can grow through traversing the journey from understanding, through acceptance, to a position of mutual trust. But it can be broken or retracted or diminished at any point, so ongoing and genuine engagement is essential.

What Can This Mean in Practice?

There is an increased risk of ill feeling where an approvals process appears to favour the applicant and to limit engagement with the statutory process. It highlights the need for clear messaging, and transparent, responsive processes.

Social Licence to Operate can be thought of as a community鈥檚 measure of a project鈥檚 social performance, which SLR鈥檚 Social Performance team led by Esther Diffey - Technical Director, Social Performance is well placed to advise on. Social Performance refers to an organisation or project鈥檚 ability to avoid, mitigate and manage the adverse impacts they may impose on communities and enhance and optimise positive social outcomes through all phases of the project lifecycle from pre-planning to decommissioning and rehabilitation. Each project will have unique social and environmental dynamics, concerns, and opportunities. Customising action plans ensures that local needs and expectations are met effectively. Social Procurement is an example of Social Performance and is capable of being measured 鈥� both in terms of actions, outcomes, and money spent.

Final Thoughts

We live in an age of low trust in government; information gained through social media; and loss of social licence for corporates. Poor social licence has the potential to disrupt the energy transition, with potential outcomes being that:

• Engaging with communities will face even greater challenges.
• Projects will face an uphill battle from the outset.
• Greater effort will be needed to build and maintain relationships.
• Project approvals may be delayed, or ultimately not gained.

Poor Social Licence Disrupts the Energy Transition

Relatively low levels of trust in business, but especially in government, can add to the difficulty of building or maintaining social licence around energy and infrastructure projects. This is especially so in an evolving legislative environment that is seen as favouring the interests of business over those of the community and the environment.

In that context, at the very least being aware of social licence 鈥� and ideally, actively seeking to build it 鈥� is of critical importance for project developers.

颁辞苍迟补肠迟听Mark聽for further information.

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References

[1]

[2] Fast-track Approvals Bill, Government Bill 31鈥�

[3] Recent changes signalled by the government seem designed to depoliticise some of the more controversial aspects of the Bill

[4]

[5]

[6]

[7]

[8]

[9] For example, Rick Mauer's 鈥楻esistance to Change鈥� model conceptualises how communities perceive and process change

[10] For example see Meridian Energy鈥檚 which includes social and environmental reporting against UN and GRI (Global Reporting Initiative) standards.